Privacy Policy

This Privacy Policy explains how Joyride ("we," "us," or "our"), collects, uses, and discloses your information when you use our services ("Services").

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1. Information We Collect

We may collect the following information from you:

• Personal Information:
  • Contact Information: Name, email address, phone number, company name.
  • Account Information: Username, password, security questions.
  • Project Information: Details about your projects, including project briefs, deadlines, and client information.
  • Communication: Correspondence with our team, including emails, chat messages, and feedback.
• Technical Information:
  • Device Information: Device type, operating system, browser type, IP address, and other technical information about your device.
  • Usage Data: Information about how you use our Services, such as the features you use, the time and duration of your sessions, and the pages you visit.

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2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Our Services: To provide, maintain, and improve our Services, including fulfilling your requests, responding to your inquiries, and personalizing your experience.
• Communicating with You: To send you updates, notifications, and marketing communications about our Services, including newsletters, promotions, and special offers. You can opt-out of marketing communications at any time.
• Processing Payments: To process payments for your subscription and any applicable fees.
• Preventing Fraud and Ensuring Security: To detect and prevent fraud, protect the security of our Services, and comply with applicable laws and regulations.
• Analyzing and Improving Our Services: To analyze usage trends, improve our Services, and develop new features.

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3. Data Sharing

We may share your information with:

• Service Providers: Third-party service providers who assist us in providing our Services, such as payment processors, hosting providers, and customer support platforms.
• Business Partners: In limited circumstances, we may share your information with carefully selected business partners for joint marketing or promotional activities.
• Legal and Compliance: We may disclose your information to comply with legal obligations, enforce our Terms of Use, respond to legal requests, and protect our rights and interests.

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4. Data Security

We take reasonable measures to protect your information from unauthorised access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.  

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5. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

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6. Your Rights

You have certain rights regarding your information, including:  

• Access: You may request access to the information we hold about you.
• Correction: You may request the correction of any inaccurate or incomplete information.
• Erasure: You may request the deletion of your information under certain circumstances.
• Restriction: You may request the restriction of the processing of your information under certain circumstances.
• Data Portability: You may request the transfer of your information to another organisation in a machine-readable format.

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7. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.  

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.  

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9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@designjoyride.com